Our Approach

At Elevation, we focus our effort on ensuring that we provide our clients with the ability to change people’s behaviour, and hence influence their feelings. Changing behaviour is less a matter of giving people analysis to influence their thoughts than helping them to see a truth to influence their feelings. Our Change Management approach (shown below) should enable an organisation to achieve a desired change outcome through providing a visual evidence of the problem (see), which provokes a feeling to want to act (feel), and finally result in a reinforcement of a new change in behaviour (change).

Change Management Model

There are seven essential elements that make up the Change Management Model

The table below provides an overview of key activities and deliverables:

Ref. No. Change Element Activities Deliverables
1 Create a Sense of Urgency Develop a Case for Change 

Articulate the problem and what is at stake if nothing is done

Create a guiding coalition to lead the change

Develop the vision for the change

Case for Change, Change Charter, Vision statement
2 Change Planning
and Monitoring
Develop the change plan 

Define change monitoring framework

Monitor, review and manage change

Change risks and issues identification and evaluation

Change strategy & plan
3 Communication Stakeholder communication needs analysis 

Communication planning (includes communication strategy and plan)

Deliver communication

Monitor and evaluate

Communications Strategy & Plan
4 Business Engagement Stakeholder analysis 

Identify and establish the change network

Assess change readiness

Stakeholder engagement and management

Stakeholder Engagement Plan
5 Business Alignment Vision, scope and objectives 

Business aligned analysis and design

Participative and interactive design and development

Developing a total business solution

Operational review

Business Impact Analysis (or Change Impact Assessment), GAP Analysis 

 

6 Embedding Change Maturity and competency assessment 

Training needs analysis

Preparing and supporting people through the change

On-going development

TNA, Reward & Recognition initiatives to encourage the desired behaviour
7 Benefits Realisation Identify overall desired outcomes of the programme 

Show links between initiatives, assumptions and outcomes

Develop measurement systems for activities

Ensure activities are managed to deliver outcomes

Review and sustain benefits

Benefit Realisation Approach

Elevation’s typical project lifecycle is shown below. This can be mapped to respective clients’ in-house project lifecycle as it is based on a PRINCE2 and other standard project management approaches

Typical project lifecircle

The project life circle can be mapped to respective clients’ in-house project lifecycle as it is based on a PRINCE2